Terms of Service

Last Updated: June 17, 2026


Welcome to EatWhat. These Terms of Service ("Agreement") constitute a legally binding contract between you ("User", "Customer", "Merchant/Kitchen", or "Rider") and eatwhat ("Platform", "we", "us", or "our"). By downloading, installing, registering, or utilizing the Platform, you explicitly agree to be bound by the rules outlined below.


1. Nature of the Platform & SFA Liability Buffer

Marketplace Technology Definition: eatwhat is strictly a peer-to-peer technology matching software platform. We do not prepare food, operate commercial kitchens, or employ logistics personnel. We provide the digital infrastructure that matches independent customers with independent home cooks and third-party courier riders.

SFA & Regulatory Compliance: Merchants (Home Cooks) explicitly warrant and represent that they operate in strict accordance with all applicable local guidelines, including the Singapore Food Agency (SFA) and Housing & Development Board (HDB) Home-Based Business (HBB) Scheme. Merchants warrant they possess valid WSQ Food Hygiene Certificates and maintain baseline sanitary standards.

Absolute Quality Disclaimer: eatwhat does not assume, and completely disclaims, any responsibility or liability for the preparation, safety, ingredients, freshness, or finished hygiene quality of any food items sold. The Merchant assumes 100% sole civil and criminal liability for foodborne illnesses, food poisoning, contamination, or allergic reactions. eatwhat will investigate complaints and reserves the right to suspend non-compliant merchants, but will not provide compensation or absorb liability for third-party production errors.


2. Food Allergen & Dietary Classifications

Dietary Checkboxes: The Platform offers explicit indicators (such as "Muslim-Owned") within the directory layout. These are toggled based on the Merchant's honest onboarding declarations.

Allergen Tracking: Indicating common allergens on menu items is the sole responsibility of the Merchant. Customers are expected to declare strict food allergies within the open text "Notes" field prior to confirming their order transaction. The Merchant remains responsible for reviewing notes and maintaining cross-contamination safeguards to the best of their knowledge.


3. Independent Contractor Status of Riders

All registered couriers on the Platform are strictly Independent Contractors and are not employees, agents, partners, or joint ventures of eatwhat.

Riders are solely responsible for providing their own transport equipment (Bicycles, Motorcycles, or Power-Assisted Bicycles) and ensuring complete compliance with the Land Transport Authority (LTA) regulations regarding footpaths, roads, park connectors, and void decks.

eatwhat assumes zero liability for transit accidents, third-party property damage, personal injuries, or statutory fines incurred by Riders during an active delivery run.

4. Delivery Risk Transfer & Contactless Drop-off Rules

Default Drop-off Protocol: To ensure optimal efficiency, the Platform operates a default contactless delivery framework. If a Customer is not physically present to receive the delivery during their selected time slot, the Rider will hang the package securely on the front gate or residential door handle.

Proof of Delivery (POD): Upon executing a drop-off, the Rider must upload an explicit "Proof of Delivery" (POD) photograph within the app, illustrating exactly where the order was placed on the recipient's property.

Immediate Risk Pass: The exact second the Rider submits a valid POD photo, all title, liability, and risk of spoilage, theft, tampering, environmental exposure, or pest contamination pass immediately and entirely to the Customer.

Rider Criminal Theft Exception: The submission of a POD photo does not shield a Rider from unlawful acts. If a recipient presents conclusive CCTV/surveillance footage proving the Rider captured a fraudulent POD photo and subsequently committed theft of the delivery items, the Rider remains entirely personally liable for criminal and civil charges. eatwhat will cooperate fully with local law enforcement and reserves the separate right to pursue legal damages against the fraudulent Rider.



5. Marketplace Financial Architecture & Commission Fees

Merchant Commissions: eatwhat retains a fixed 12% platform commission fee on the gross order value of all successful transactions processed through the marketplace application.

Fee Transparency Rule: All platform operational charges, delivery margins, and processing values will be clearly and explicitly disclosed near the primary action buttons and checkout panels to guarantee users fully understand costs prior to taking action.


6. Cancellation & Fast-Track Order Adjustments

The 5-Minute Merchant Window: If a Customer submits a request to cancel or edit an order while it is being prepared or is awaiting acceptance, the Merchant possesses the right to review the request via their built-in application panel dashboard features. If the Customer makes a request but remains completely unresponsive for a duration exceeding five (5) consecutive minutes, the Merchant retains the absolute right to cancel the order thread unilaterally to safeguard material costs.

Administrative Support Review: To initiate formal cancellations once an order transaction pipeline has officially locked into processing, Customers must engage directly with eatwhat's administrative customer support team for audit review and final determination.


7. Standard Payout Protocols vs. Instant Convenience Fees

Standard Processing: Standard payouts to Merchants and Riders are processed completely free of platform surcharges and settle into linked bank accounts within three (3) working days.

Instant Withdrawal Surcharge: If a Merchant or Rider triggers the "Instant Payout" feature to bypass the three-day settlement pipeline, the transaction will be assessed a 2% non-refundable platform convenience fee, calculated on the gross volume of the requested withdrawal amount. This convenience fee is fully disclosed right next to the execution button to ensure informed consent before withdrawal.


8. Severability & Jurisdiction

This Agreement is governed by and construed in accordance with the Laws of the Republic of Singapore. If any clause within this document is found by a competent court to be unenforceable, the remaining terms will continue in full force and effect.